Cancellation Policy

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Our 1:1 sessions are designed to provide personalized support in a calm, structured, and engaging environment. To ensure smooth scheduling for all families and to protect instructional time, the following policies apply to all individual sessions booked through our system.

 

Booking

Sessions must be booked at least 24 hours in advance to allow proper preparation. This ensures each lesson is tailored to your child’s needs. Bookings made after this window may not be accepted.

 

Cancellation

Parents may cancel their session up to 24 hours before the scheduled start time. Cancellations made within 24 hours are considered late cancellations and are not eligible for a refund or credit. This policy helps maintain fairness and ensures that time reserved for your child can be offered to another student if needed.

 

Rescheduling

You may reschedule a session online up to 24 hours before the start time. Rescheduling within 24 hours is not permitted. If a parent misses a session or attempts to reschedule after the cutoff, it will be treated as a late cancellation.

 

No-Show Policy

If a child does not attend the booked session and no cancellation was submitted within the allowed timeframe, the session is counted as used. No refunds or make-up sessions will be provided for no-shows.

 

Technical Issues

If the teacher experiences technical difficulties that prevent the lesson from taking place, the session will be rescheduled at no cost. If a family experiences technical difficulties, the session cannot be extended beyond the scheduled time. Please ensure devices, internet connection, and audio/video settings are working ahead of time.

 

Punctuality

Sessions begin and end on time. If a student arrives late, the session will continue for the remaining time but cannot be extended. Please join the online meeting a few minutes early to ensure a smooth start.

 

Parent/Guardian Responsibility

By booking a session, the parent or guardian agrees to follow all policies listed above and to provide accurate information about the child’s needs to support effective lesson planning.